Shipping & Delivery
Terms:
Courier service: items that are shipped in parcels (no specific date can be chosen). For eg. Poslaju, Citilink and more.
* Kindly note that all terms and condition below are standard unless stated otherwise on product page. *
How do I know if an item is sent by courier service?
Items that are sent via courier service will not allow the specific delivery date to be chosen.
Will my order be sent up to the receiver in the building?
Our vendors would definitely love to send to the doorstep, however, unfortunately, it may not always be possible due to security & registry issues, traffic condition, or parking difficulties. In such cases, the delivery person will need to wait for the receiver at the lobby to avoid further delays. When the item is sent by courier companies, the item is usually left with the reception if they are willing to receive on behalf. If not, the item will be sent to a designated post office nearby and receiver will need to collect the item from post office or courier company office.
What time will my item be delivered?
All items shipped via courier service, delivery time by courier service will be 9am-6pm (Mon-Fri only) (for exceptional cases to deliver an item at a specific time, kindly chat with the respective courier company for further assistance).
What happens if I’m is not around when the delivery man arrives?
The courier service will leave with the reception and get the signature of the receiver of the parcel. If the reception/guard is not present or will not accept the parcel, they will leave a note and request the recipient to collect at the post office stated in the note.
Courier service is also not able to call to ensure the recipient is home before delivery according to their protocol. They are also not allowed to leave in the postbox as certain residences/office does not allow unauthorized visitors to enter premises. If the item is left unattended in the post office for more than 7-10 days, it will be then returned to the vendor and a reattempt of delivery will require the purchaser to pay for redelivery fee as the courier will not refund the previous fee. All processes will follow courier service’s normal protocol and we hope you understand we have no control over it.
If I’m not around, can the item be redirected to another address
It is possible to redirect to a new shipping address only if the item is returned by the courier company to us, which is usually 7 days after the item is being abandoned at the post office if the receiver does not collect them. Reattempt courier fee will also need to be borne by gift sender. Reattempt will only happen after payment has been made. If the item is still in the possession of the post office, they unfortunately will not be able to redirect to a new address.
How can I track the delivery of my order?
For items shipped via courier – once the vendor ships out, you will receive an email notification with your tracking number and you can begin tracking the following day.
I placed an order for more than 1 item, will all my order arrive at the same time?
If the products are in stock, then the order will arrive at the same time. For those out of stock product, we will notify you either by whatapps, SMS or email.
Can I pickup my purchase at your office?
Yes, you can. But, the prior arrangement needs to be done; you need to contact us either by whatapps, SMS or email.
What happens if I have provided a wrong address / wrong contact number?
In the event if our vendors are unable to attempt the delivery due to the wrong address / contact given, the delivery may be reattempted but with additional charges. Charges would vary depending on vendor. The delivery may also be reattempted on the next day instead as it depends on the delivery slot. In this scenario, kindly note that no refund is possible.
Can I choose the courier service provider for my item?
Unfortunately, we are not able to allow customers to choose the preferred courier.